Privacy Policy

Pursuant to and for the purposes of article 13 of the European Regulation 2016/679 concerning the protection of natural persons with regard to the processing of personal data (GENERAL REGULATION ON DATA PROTECTION - GDPR).
As required by the Regulation General Data Protection Regulation of the European Union (GDPR 2016/679, article 13), before proceeding with the treatment, the interested party (User of the website www.monkiddo.com) is informed that the personal data collected through the website are processed by the Company using IT and/or telematic tools, for the purposes indicated in this information.

To this end, the User is presented with the Privacy Policy prepared by 2Q Group S.r.L.) (hereinafter referred to as "MONKIDDO" or "the Company" or "the Owner"), creator and promoter of the activities available on the website www.monkiddo.com.

We at Monkiddo are attentive to and care about your privacy, we protect your data and use it to deliver the products you order, keep you informed of our news and improve your browsing experience every day. of purchase.
This section is dedicated to explaining in a clear and simple way how we use data in our customers, if you have further questions you can always write to info@monkiddo.com.

For all our services, the data controller, i.e. the company responsible for your privacy is 2Q Group S.r.L.) with registered office in Via Diego Guicciardi 9, 20158 Milano - Milan, Italy.

What information we use and for what purpose

The data you enter during the order: are used to fulfill the sales contract and to be able to send you the products you have ordered. We also use this data to send you shipping confirmation SMS and emails to let you know when your order will arrive.

If during the order phase you authorize us to send you newsletters and communications regarding the news of our products together with discounts and promotions reserved for you, you will periodically receive emails from us.

You can cancel your contact from our mailing list at any time by simply clicking on the Unsubscribe link present in all the emails/newsletters you will receive at the bottom of the email.

Your Credit Card data: are NOT saved in our systems and none of our employees are able to read them. The only thing we can see is the type of credit card used and the last 4 digits. We need this information to be able to respond to your customer service requests as well as to keep track of how orders are paid.

For collections with Credit Cards we use systems and partners of maximum security worldwide such as PayPal, Apple Pay and others.

The data you leave when registering for the site or the newsletter: all the data we ask for when registering for the site or the newsletter are aimed at improving your shopping experience and speeding up making your future orders easier. For example, we could ask you for additional and optional information such as the age of your children, the reason why we do this is to offer you interesting products in line with the age group of your children or to offer you discount coupons in view of their birthday, etc.

All the optional data that you are asked for are optional, so you will always be free to leave them or ask us to delete them at any time.

Contact history: what you write to our customer service is stored to allow us to keep a history of your requests and to be able to respond as quickly as possible to subsequent requests for assistance. We must necessarily do this to fulfill the stipulated contract and guarantee you the best possible level of assistance.

Order history: first of all we must necessarily keep track of the orders to fulfill the sales contract, check the status of order fulfillment and shipment as well as fulfill tax and legal obligations. p>

Chronology of products saved in the wishlist: our systems automatically save the products that you yourself save in the Wishlist, we use this data automatically to allow you to buy the products you have saved in the list by improving your user experience and speeding up your purchase flow. After all, if you click the save button in the wishlist you expect the products to be saved, obviously you are always free to cancel them at any time by clicking on the appropriate button.

In general, you are not obliged to give us any of the above information, but if you do not, you will not be able to purchase from our site simply because we would not be able to satisfy your request without the requested data. This is your choice that we respect.

We remind you that the information you leave us is anonymized and aggregated for statistical purposes, testing our IT systems, data analysis, app and new product development.

Disclosure of your information

We DO NOT sell or give your data to third parties. We only use them for all our services.

In carrying out our services and fulfilling the sales contract, however, we must communicate your data or make it available for:

Our employees in order to perform the services and fulfill the sales contract
Our group companies, subsidiaries or affiliates now or in the future
Partner companies that work to allow us to send you the products, logistics companies and shipping companies (couriers)
Consultants or partners in our business who work for us to help us improve our services or ship your orders

Commercial Communications

If you have authorized us to send newsletters and commercial communications, we will send them to you by email or SMS to introduce you to new products or offer you discounts and offers dedicated to you.

You can unsubscribe from the Newsletter at any time by clicking on the Unsubscribe button in all emails at the bottom center. You can write to customer service on info@monkiddo.com for any support.

We remind you that unsubscribing from the Newsletter will not result in the interruption of service communications regarding order confirmations or shipment of your orders. Please consider that for technical reasons, unsubscribing from the newsletter may not be instantaneous.

Retention duration of your personal data

Your information will not remain permanently in our system, if we do not need it, it will be deleted. We will keep your personal data for as long as you are our customer.

You can request the deletion of your data at any time by writing to our customer service. Please note that some order data will need to be retained to comply with tax, legal, regulatory, dispute resolution or other regulatory requirements.

How to contact us

You can contact our customer service at any time at: info@monkiddo.com.

Or write to us at:

2Q Group S.r.L.)

Via Diego Guicciardi 9

20158 Milan

Milan, Italy.